Student Help Desk

Albany Campus
Willamette Hall, 1st Floor (Library)
student.helpdesk@linnbenton.edu
541-917-4630, 541-704-7001 (text)

Monday: 7:30am - 6:00pm
Tuesday: 7:30am - 6:00pm
Wednesday: 7:30am - 6:00pm
Thursday: 7:30am - 6:00pm
Friday: 7:30am - 4:00pm
Saturday: 11:00am - 3:00pm

 

The Student Help Desk assists students with college computer software-related issues and other technology problems or questions, from login problems related to LBCC’s online systems to questions about course-related instructional software. We also check out laptops and provide assistance with drop-in computer as well as to anyone using library equipment like our scanners and printers. The Student Help Desk is located in the Library on the Albany Campus.

 

Make an Appointment

Appointments with a Student Help Desk employee are a great way to get extended one-on-one assistance. Appointments are available in-person or online. They should be scheduled at least 24 hours in advance.

To schedule an appointment, contact us (see methods at the top of the page) or do the following steps:

  1. Open Watermark. Log in using your My LB username and password.
  2. Click on the "Meetings" tab and choose "Library - Student Help Desk (Digital Skills & technical Support)" as the location.
  3. Under "Know who you want to meet with," select either:
    • "Library - Student Help Desk (Virtual)" to schedule an online meeting.
    • "Library - Student Help Desk (in-person: Albany)" to schedule an in-person meeting
  4. Under "What would you like to discuss?," select either the English or Spanish option.
  5. Under "Other Notes," add anything you'd like the staff member to know before your meeting.
  6. Select an appointment length, then choose a date and time. Click "Save."

You will receive a Google Calendar invitation and an email from an employee with important information about your appointment. Make sure to check your LBCC student email!

Please bring your assignments or other helpful documents to the appointment.

Whenever you contact us, be sure to include:

  • your full name
  • your LBCC X number
  • description of the issue
  • best way to reach you

 

Need Help With Specific Software?

Duo

Duo multi-factor authentication (MFA) uses two forms of authentication to verify your identity. First, you enter your My LB username and password. Then, you need a physical device such as your smartphone, tablet, or security key to access your account.

There are several ways you can provide the second step of two-step authentication:

Authentication Options

  • Duo Mobile push notification (recommended)
  • SMS text
  • Phone call

Supported Platforms

Authentication Options

Supported Platforms

  • iOS
  • Android
  • Windows
  • ChromeOS

Authentication Options

  • Security key

Supported Platforms

  • A supported USB security key. WebAuthn/FIDO2 keys from Yubico or Feitian (we do not support U2F-only security keys, like the Yubikey NEO-n)

Authentication Options

  • Fingerprint reader built into your existing hardware
  • Face ID/touch ID built into your mobile device

Supported Platforms

  • A touch ID/face ID reader built into your hardware via Chrome should work for most applications
  • Biometrics will only work on the device that supports this feature

 

Getting Started

You will receive an email to start the enrollment process. If you have never claimed your My LB account or are a new student/employee, you will be prompted to set up Duo security after you complete claiming your account and log in for the first time.

Start this process by opening your email or claiming your My LB account with a computer/laptop. When prompted, install the Duo app, open the Duo app on your phone to scan the QR code. This will complete the enrollment process for Duo push.

To learn more, select the device you want to set up:

One device must be designated as your default device to complete enrollment, and your default device must have a preferred way to authenticate. My LB login prompts you to authenticate using your default device and preferred method, but you have the option of authenticating using a different device (if you have other methods set up).

How you authenticate depends upon the device and method you chose for MFA:

  • If you chose Duo Mobile push notifications, a push notification is sent to your device, and you can review the request and tap "approve" to authenticate. Internet or cellular access is required.
  • If you chose SMS text, you will receive a text with a code to enter.
  • If you chose a security key, press the security key sensor when prompted to authenticate.

You are encouraged to set up a backup device in case your primary device is lost or unavailable.

 

What to Expect with MFA

Once you enable MFA, the Duo prompt will pop up after signing into My LB. Approve if you have requested the login; deny if you have not requested access. If you are using a browser that you previously used to authenticate, you will be presented with the last-used authentication method. To choose a different authentication method, you can select "other options" to choose one of the other options available to you.

 

Additional Help

Gmail & Google Apps for Education

Your student email through Gmail) is used for official college communication, including financial aid, bills, library notices, etc. Most instructors will also use your student email for class and assignment information.

 

Setting Up Your Email

Your email address will be: firstname.lastname.1234@mail.linnbenton.edu. For example, jane.doe.1789@mail.linnbenton.edu, where 1789 is the last four digits of Jane's LBCC ID number.

If your name includes spaces or special characters such as hyphens or apostrophes, these have been removed.

Still not sure what your email address is? There is an easy way to verify it. Just go to My LB, select Webrunner, click Personal Information, then Address, Phone, Text, and Email to view your email address.

Initially, your password is your six-digit birth date MMDDYY. On your first login, you will be required to accept the Google Terms of Use statement and change your password. Please note that your new password must be at least eight characters long to adhere to Google's password policy. Once you change the initial password, it can never be your six-digit birth date again.

Yes. If you want to change or update your forwarding to another provider, you must do so in your Google account settings. Please see directions to forwarding your email for more information.

You can log in at the Gmail homepage.

 

Other Email Questions

As long as you wish.

Yes. You are encouraged to take advantage of all the collaboration tools offered in conjunction with Gmail.

Your LBCC email is separate from any personal Gmail accounts. This account provides an ad-free environment and is your official LBCC email address. You cannot use a personal Google account to access LBCC's Google Apps for Education.

 

Tips Sheets & Videos

Microsoft Office 365

Microsoft Office 365 is free for all active LBCC students.

 

How to Get Started with Microsoft Office 365

  1. Go to the Microsoft Office 365 website, enter your LBCC email address, and click on "Get Started."
  2. Click on "I'm a student."
  3. Create your Microsoft Office 365 account. You will get a verification code sent to your LBCC email account.
  4. If you wish to use the Microsoft Office 365 online apps, you can begin doing so. If you wish to install the application on your computer, click on "Install apps" in the top right corner, select "other install options," then click on "Install Office." After it finishes downloading, click on "install."

 

Additional Help

Moodle

Moodle is LBCC's learning management system (LMS), an online platform for our classes where you can access and submit assignments, take quizzes, participate in discussion forums, and more.

My LB

At LBCC, our single sign-on software (called My LB) allows you to use one set of credentials (your LBCC ID and a secure password) to access a variety of our online services -- such as Webrunner, Moodle, and Watermark -- among many others.

General Tips on My LB

 

Frequently Asked Questions

You can access My LB from anywhere on our website, either from the navigation bar on the upper-right in desktop mode or under the blue "MENU" button on mobile.

In order to use My LB, you will first need to set up or "claim" your account. You only need to claim your account the first time. When you claim your account, you will:

  • Provide identifying information
  • Agree to the use policy
  • Set your security questions
  • Set your password
  • Provide SMS (texting) phone number

You can claim your My LB account here.

Initially, you will be asked to provide your name (you should use your full name and not a nickname), your LBCC ID number, and your unique, single-use claim code.

Watch an instructional video on claiming your My LB account.

A unique, single-use claim code is needed for you to set up your My LB. You should be able to find it in your email.

Resend your My LB claim code.

It's the nine-digit X or 9 number that you were assigned when you applied.

Retrieve your LBCC ID number.

Here are a few quick things you can try to get your My LB to work:

  1. Open a fresh browser window
  2. Clear your browser cache and cookies
  3. Clear your browser's saved passwords
  4. Don't use a a saved bookmark
  5. Reset your password

And you can always reach out to us for help (see above).

Watermark

Watermark is a convenient tool for quick and easy access to your courses, final grades, tasks to complete, student resources, and the ability to schedule a meeting with your academic advisor or success team.

  • Message your advisor, navigator, or instructors
  • Set appointments with support services across campus
  • See your course schedule, attendance, and final grades all in one place
  • View resource referrals from instructors
  • Get notifications for important tasks (i.e. scholarship or graduation application)

Watermark connects you with a team of people who are all invested in your success; who understand your situation the most at any point in your academic career.

Download for Android
Download for iOS

 

Additional Help

LBCC uses this tool for coordinated student support. Through Watermark, you can get the tools you need for success and keep track of the support you have received. Watermark allows for continuity of service and less work for the student. 

Watermark sends notifications to your team when it looks like something might be going on (for example, if you miss some classes). Your success team can communicate with you and send you tasks and messages.

Log into My LB and click on the Watermark tile.

On your smartphone, you can download the Watermark app to get easy access to your success team and get notifications on information relevant to you (see the buttons above).

Communications sent through Watermark also come to your LBCC student email, and, if the sender requests it, to your personal email.

Notifications prompt you to take action or congratulate you on a job well done. If you receive a notification regarding an instructor’s concern, it’s time to get in contact with your success team. Reach out to your instructor, your navigator, or your advisor to figure out your next steps and make a plan.

Your instructors may also make referrals to different areas of the college if they think that you can benefit from a resource or service; they could refer you to Academic Coaching (for academic success skills), the Roadrunner Resource Center (for emergency aid and support), or the First Resort (for tools to navigate LBCC), and more. In these cases, a representative from the department you’ve been referred to will reach out to you.

Notifications are meant to support you at important points so you can remain focused on your goals at LBCC. You’re not alone in your academic journey, and your success team is there to understand the issues you’re facing and help you take the steps to succeed in your coursework. Everyone stumbles sometimes in their journey towards their goals, but it’s how you react to it that makes a difference!

Zoom

Zoom is a web-based tool that allows people to meet online, with or without video. Zoom users can record meetings, collaborate on projects, and share computer screens.

Access LBCC's Zoom

 

Additional Help