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RoadRunner Mail FAQ

  • What is my new email address?

    Your email address will be your firstname.lastname.1234@mail.linnbenton.edu. For example, jane.doe.1789@mail.linnbenton.edu where 1789 is the last four digits of Jane's LBCC ID number (X number) or OSU ID number for DPP (Degree Partnership Program) students.

    Your first name will be your legal first name that you gave LBCC when you were admitted to the college. For example, William instead of Bill.

    If your name includes spaces or special characters such as hyphens or apostrophes, these have been removed. For example, Jo Anne O'Malley will have an id of joanne.omalley.1234@mail.linnbenton.edu.

  • What is my login name?

    Your login name is your full email address firstname.lastname.1234@mail.linnbenton.edu

  • Still not sure what your email address is?
    There is an easy way to verify it, just log onto WebRunner and click Personal Information, then  Address, Phone, Text, and Email to view your email address.

     

  • What's my Initial RoadRunner Mail password?

    Initially, your password is your 6 digit birth date (MMDDYY). On the initial login, Students will be required to accept the Google Terms of Use statement and change their password. Please note that your new password must be at least 8 characters long to adhere to Google's password policy. Once you change the inital password, it can never be your 6 digit birth date again.

  • Can I forward my RoadRunner Mail account to another email provider?

    Yes. If you want to change or update your forwarding to another provider, you must do so in your Google account settings. Please see directions to forwarding your Gmail for more information.

  • Still having problems getting logged in?

    Please give us a call at our new student help desk number: 541-917-4630 and we will be happy to help you and answer any questions you might have.



What is RoadRunner Mail Powered by Google?

Why did we change email services?

Where do I log into RoadRunner Mail?

How long do I get to keep this email address?

Can Faculty/Staff members use this service?

Can I use other Google Applications such as Calendar and Chat?

How much total disk space does a student have in Gmail?

Can I use other email programs, or clients, to access my RoadRunner Mail account?

What if I already have a personal Gmail account?

How does Google handle Spam?

Why can't I log into my account through the Google Site?

What if I want to use a Google program that is not offered through my RoadRunner Mail powered by Google account?

How do I share documents?

How do I share documents with my personal Gmail account?

How do I view attachments?

Which browsers can I use to access my RoadRunner Mail account?

What are the policies that apply to my RoadRunner Mail account?

Can I opt out of RoadRunner Mail powered by Google?

Is Gmail Accessible (508 compliant)?

Does Gmail meet FERPA guidelines?




What is RoadRunner Mail Powered by Google?
RoadRunner Mail Powered by Google is LBCC's implementation of Google Apps for Education. RoadRunner Mail Powered by Google provides more than 7+ gigabytes of storage and contains features such as integrated chat and spam protection. For more information, see Google's Apps for Education information page.

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Why did we change email services?
The old WebMail server hardware had reached its end of life and needed to be replaced. After extensive research Information Services has determined that partnering with Google will provide students with a fast, feature-rich, cost-effective email solution at no cost to the college.

The decision follows discussion with key groups across campus. Several groups endorsed the implementation, including the President, Academic Affairs and the Office of Disability Services.  The college feels that providing every student an email address as well as the other Google tools will enhance computer literacy skills and improve student success.

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Where do I log into RoadRunner Mail?
There are links in the Quick Links drop down menu on the LBCC homepage or go there now.

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How long do I get to keep this email address?
One of the great things about the move to Google is that you will get to keep this account for life.

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Can Faculty or Staff members use this service?
Yes. For more information on faculty and staff specific topics please see our Faculty and Staff FAQ's.

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Can I use other Google Applications such as Calendar and Chat?
Yes. Students are encouraged to take advantage of all the collaboration tools offered in conjunction with Gmail. You will have access to Google Calendar, Docs, and Chat. LBCC Internet Support  provides support for Gmail and account issues only. For help with Google Apps, contact Google directly by clicking on the Help link at the top right hand corner of the Google App that you are using. LBCC has not enabled Sites.

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How much total disk space does a student have in Gmail?
The storage capacity for your new RoadRunner Mail account is continually increasing. The current storage capacity per account is 25 GB.

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Can I use other email programs, or clients, to access my RoadRunner Mail account?
Yes. You can access your RoadRunner Mail powered by Google account using POP, IMAP, and mobile e-mail programs. See the Google Gmail support page  under 'Other ways to access Gmail' for step-by-step instructions.

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What if I already have a personal Gmail account?
Your RoadRunner Mail powered by Google account is separate from your personal Gmail account. This account provides an ad-free environment and is your official LBCC email address. You cannot use a personal Google Account to access LBCC Google Apps for Education.

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How does Google handle Spam?
Your new Gmail account will be protected from spam by Google's anti-spam software. Read more about how Google handles spam .

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Why can't I log into my account through the Google Site?
RoadRunner Mail powered by Google is LBCC's installation of the Google Apps for Education software suite, which Google offers to educational institutions and non-profit organizations. Because of account customization and security requirements, users must log in through LBCC's authentication system.

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What if I want to use a Google program that is not offered through my RoadRunner Mail account?
Your RoadRunner Mail powered by Google account is part of a software suite called Google Apps for Education, which Google offers to educational institutions and non-profit organizations. Google decides which services to include in the Google Apps for Education software suite.  LBCC may not offer all services because of our limited ability to support them.

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How do I share documents?
To share a document with another LBCC student click Share in upper right corner and type in the @mail.linnbenton.edu of the student you wish to collobarate with in the Invite Collaborators text box.

For more information on sharing documents see Google Support Site .

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How do I share documents with my personal Gmail account?
You can share documents with anyone who has a Gmail account including your personal Gmail account. For more information on sharing documents see Google Support Site .

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How do I view attachments?
You can view attachments in several ways. For more information see Google Support Site .

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Which browsers can I use to access my RoadRunner Mail account?
For more information of supported web browsers see Google Support Site .

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What are the policies that apply to my RoadRunner Mail account?
Your RoadRunner Mail powered by Google account is subject to LBCC Board Policy 7035 - Students Rights, Responsibilities and Conduct and LBCC Administrative Rule AR 5075-01 Guidelines For Using Computers And Related Resources .

Your LBCC account will be subject to Google's e-mail quota policy, which is currently more than 7+ gigabytes and constantly growing. Google does not place limits on how long users can keep e-mail. Your RoadRunner Mail powered by Google account is also subject to Google's terms of service and privacy policies.

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Can I opt out of RoadRunner Mail powered by Google?
Yes. However this email address is your official LBCC email address through which the college sends email communications and it is recorded in the college's electronic directories. You are expected to check your email on a frequent and consistent basis to stay current with college-related communications. Instructors are provided with your official LBCC RoadRunner Mail email address via class rosters and may prefer sending class communications to that address. By opting out you may not receive critical information from instructors unless you inform them that you are using a different email account.

You may fill out the Email Opt Out Agreement http://www.linnbenton.edu/admissions to formally opt out of RoadRunner Mail. Any official communication from the college will be sent to you via postal mail.

If you decide not to opt out but prefer a different email solution you can forward email from your LBCC email account to another email address  (e.g., @hotmail.com, @aol.com, @comcast.net, etc.), but this is at your own risk. The college is not responsible for the handling of email by outside vendors. Having email forwarded does not change your responsibility for reading and responding to official communications sent to your LBCC email account. For more information on student email policy at LBCC see Board Policy 5075 - Electronic Communication, Data Processing, Computer, Printing, And Media Equipment Use .

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Is Gmail Accessible (508 compliant)?
Google is actively working on 508 compliance and cites accessibility of Gmail as a priority. Users with disabilities have the following options to access their e-mail:

1.Users can view Gmail with basic HTML. More information on Gmail and basic HTML View.

2.Users can view Gmail using free 508 compliant software such as Thunderbird.

3.Users can use Gmail with accessible technologies, which are available in the Office of Disability Services lab in Red Cedar Hall.

4.Use these Google resources to help with other accessibilty issues and provide Google feedback.

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Does Gmail meet FERPA guidelines?
Google is contractually and legally responsible to protect information. Google will not share e-mail contents or personal information to outside parties.

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