Complaint Process (Filing a complaint against the college for not following policy and procedures)

Students should review the Student Rights and Responsibilities policy at for guidance on community standards. Students may also review all LBCC Board Policies and Administrative Rules at to help understanding LBCC rules and expectations. If a student believes that someone has violated a right or an LBCC policy or rule, the student should first seek to resolve the situation through mutual conversation in a safe location and manner. If resolution cannot be safely attempted or is unsuccessful, a student should report violations of policies, rules, rights and responsibilities through the LBCC Complaint process. All complaints will be appropriately investigated and addressed. To file a complaint: When you use this link, you will be asked to identify if you are filing a complaint against a student, an individual employee or against LBCC/the College itself for violating a rule or right.

Once you have exhausted all of the college's steps in their grievance process, please contact Higher Education Coordinating Commission, at 503-947-2430 to discuss other options.  For more information, see HECC

If the complaint is regarding alleged illegal discrimination, a grievant may, after exhausting grievance procedures at the Community College level, or 90 days if no final decision has been made by the Community College, appeal in writing to the Director of the Higher Education Coordinating Commission office of Community Colleges and Workforce Development. See above HECC link for more information. See also OAR 589-010-0100

Linn-Benton Community College is regionally accredited by the Northwest Commission on Colleges and Universities (NWCCU). Information regarding their complaint process can be found on the NWCCU website.

If you reside outside of Oregon, you can file a complaint with the appropriate agency in your state. Linn-Benton Community College is required to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides.

StateContact Information
Alabama Alabama Community College System
Alaska Alaska Commission on Postsecondary Education
Arizona Arizona State Board for Private Postsecondary Education
Arkansas Arkansas Higher Education Coordinating Board
California Department of Consumer Affairs – Bureau for Private Postsecondary Education
Colorado Colorado Department of Higher Education
Connecticut Connecticut Office of Higher Education
Delaware Delaware Department of Education
District of Columbia District of Columbia Education Licensure Commission
Florida Florida Department of Education, Commission for Independent Education
Georgia Nonpublic Postsecondary Education Commission
Hawaii Hawaii Postsecondary Education Authorization Program
Idaho Idaho State Board of Education
Illinois Illinois Board of Higher Education
Indiana Indiana Commission on Proprietary Education, Office for Career and Technical Schools
Iowa Iowa College Student Aid Commission
Kansas Kansas Board of Regents
Kentucky Kentucky Commission on Proprietary Education
Louisiana Louisiana Board of Regents
Maine Maine Department of Higher Education
Maryland Maryland Higher Education Commission
Massachusetts Office of Private Occupational School Education
Michigan Michigan Department of Licensing and Regulatory Affairs
Minnesota Minnesota Office of Higher Education
Mississippi Mississippi Commission on Proprietary School Registration
Missouri Missouri Department of Higher Education
Montana Montana University System
Nebraska Nebraska Department of Education
Nevada Nevada Commission of Postsecondary Education
New Hampshire New Hampshire Department of Education
New Jersey New Jersey Secretary of Higher Education
New Mexico New Mexico Higher Education Department
North Carolina North Carolina Community College System, Proprietary Schools
North Dakota North Dakota Department of Career and Technical Education
Ohio Ohio State Board of Career Colleges and Schools
Oklahoma Oklahoma Department of Career and Technology Education
Oregon Oregon Department of Education, Private and Career Schools
Pennsylvania Pennsylvania Department of Education
Puerto Rico Puerto Rico Council on Education
Rhode Island Rhode Island Board of Governors for Higher Education
South Carolina South Carolina Commission on Higher Education
South Dakota South Dakota Secretary of State Postsecondary Education
Tennessee Tennessee Higher Education Commission
Texas Texas Workforce Commission
Utah Utah Division of Consumer Protection
Vermont Vermont State Board of Education
Virginia Virginia State Council of Higher Education
Washington Washington Workforce Training and Education Coordinating Board
West Virginia West Virginia Community and Technical College System
Wisconsin Wisconsin Educational Approval Board
Wyoming Wyoming Department of Education